Policy

SHIPPING & RETURNS:

UK SHIPPING INFORMATION

All our deliveries our handled by Royal Mail on a 2nd Class Signed for, allowing your parcel to reach you within 2-3 business days after it has been processed by SA.

Royal Mail has had some delays just over a week to deliver. Please give it 10 business days before contacting us. Our Standard Signed-for delivery costs £5 at checkout.

 

INTERNATIONAL SHIPPING

International orders can take up to 10 business days to arrive in your country once they have been processed by SA. We use a tracked and signed-for delivery service for all International deliveries.

International orders may be subject to customs duties determined by the receiving country.

Please take into consideration that EU countries may or may not experience some delays due to customs. This is completely out of our control! If you are unfortunate to expereince this, it can take up to 30 business days for your parcel to clear customs. You can also contact your local delivery service and provide them with your name, address and UK tracking number. They will be able to help more than SA. 

 

TERMS & CONDITIONS

  • We do not take any responsibilities for missed deliveries. You will have to re arrange your own delivery and cover any fees if needed.
  • Once International orders pass the UK boarders, we’re automatically left with less control. We provide everyone with a tracking number to track the process of their parcel.
  • If there is an issue with a courier in a different country, you will need to give them a call and provide them with your tracking number.
  • We are not liable for any custom charges. Please check this before placing an order as we will not refund you if you decide to not pay the charge.
  • NO REFUNDS OR EXCHANGES